Our methods and standards are to find what problems the client has and give that the priority, also give an indication of what might also give problems at the present and the future without obligation.
The vehicle has a basic inspection on arrival and a report on the fault and basic general items. Greater inspection and pricing will be charged for. Then we progress and start to repair the vehicle if there are any additional problems we contact you first and ask for E-mail confirmation. We realize that not every client wants Concourse standards but the work will be present in a clean suitable manner in the area of repair. If you have any special requests like keeping the old parts valet service or whatever.
The premises are in a secure and quite area just off the A59 near to ‘s-Hertogenbosch and close to the main line railway station for the rest of The Netherlands and Europe. You can always reach David Terry by phone from 9 AM to 9 PM Monday to Friday. Saturday and Sunday we are closed and will be available for pre booked meeting at the workshop. If it is a real emergency, David Terry checks his phone several times a day on Saturday and Sunday.
The client is always welcome to walk in and inspect the work with sensible inspection times. The client participating and understanding is always understood and respected. It is very useful when pointing out other problems. It is the process of building trust and our principles of customer intimacy. The client treasured possession is in our hands.